This role is responsible for leading the Customer Excellence Group across Brazil and Mexico, managing a team of Customer Success Managers, Customer Success Executives, and Platform Architects. You will drive customer outcomes by improving technical health, accelerating product adoption, ensuring renewals, and enabling expansion across ServiceNow’s portfolio. You will be accountable for post-sales execution and contributing to strategic planning across the region.
Job listings
$1,000–$1,100
USD/year
As Client Operations Manager, you will be the crucial link between our leadership, clients, and internal teams. This role combines client relationship management, operational oversight, executive support duties, and team supervision. You will ensure smooth daily operations, manage client communications, oversee payment cycles, track performance metrics, and provide leadership to recruitment, marketing, and operations teams.
We are looking for an Operations Manager to join our Operations team. The main objective is to ensure operations run smoothly and all processes are productive and effective. Plus, the capacity for business analysis and finding new business opportunities is vital. Looking for someone open to constant change in an ambiguous, fast-paced environment.
Serve as a Service Delivery Operations Manager, focused on capacity planning, operational maturity, and cross-functional alignment. Lead a team of analysts and coordinators and serve as the first line of escalation for operational challenges. Drive adherence to standardized processes, enforce data fidelity across systems, and influence truth-based planning practices across Sales, PMO, and Delivery. Advance operational excellence through structured process oversight, forecast-driven planning, and strategic reporting.
As Strategic Operations Manager, you will play a pivotal role in driving operational efficiency, scaling processes, and supporting strategic initiatives across the organization. The ideal candidate is a strategic thinker, detail-oriented executor, and skilled collaborator passionate about delivering impactful outcomes.